Privacy Policy

Effective Date: 3/23/2026

HEAL Veterinary Hospital (“HEAL Veterinary Hospital,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request an appointment, complete a form, or otherwise interact with us online.

1. Information We Collect

We may collect information you provide directly to us, including:

• Name
• Email address
• Phone number
• Mailing address, if you provide it
• Pet name, species, breed, age, and other pet-related details
• Appointment request details
• Telemedicine inquiry details
• Pet travel documentation details
• Any message, question, or other information you submit through our website, email, or online forms

We may also collect certain information automatically when you use our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Date and time of visits
• Referring website information
• General website usage information collected through cookies or similar technologies

If online payments are offered through the website, payment information may be collected and processed by a third-party payment processor. HEAL Veterinary Hospital does not store full payment card information unless specifically stated.

2. How We Use Information

We may use the information we collect to:

• Respond to inquiries and provide customer service
• Schedule, confirm, or manage appointments
• Communicate about veterinary services, including telemedicine, house calls, urgent care, diagnostics, surgery, dentistry, wellness care, exotic pet care, pet travel support, and end-of-life care
• Review and respond to requests for health certificates or travel-related documentation
• Improve our website, services, and client experience
• Send administrative communications, reminders, or service-related updates
• Maintain website security and prevent misuse
• Comply with legal, regulatory, or professional obligations

3. SMS and Text Communications

If you provide your phone number, HEAL Veterinary Hospital may send SMS text messages related to your relationship with the hospital. These messages may include appointment reminders, scheduling updates, follow-up communications, pet care information, prescription notifications, and other service-related communications.

Message frequency varies. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us directly using the contact information below.

We collect and use phone numbers solely for the purpose of providing SMS communications and related client services. SMS consent and phone numbers are not shared with third parties or affiliates for marketing purposes. We do not sell phone numbers or SMS messaging data to third parties.

We use reasonable administrative, technical, and physical safeguards to help protect personal information, including phone numbers and messaging records, from unauthorized access, disclosure, or misuse.

You may request deletion of your personal information, including SMS-related information, by contacting us directly. Certain information may be retained where required for legal, regulatory, medical recordkeeping, or operational purposes.

4. How We Share Information

We do not sell personal information.

We may share information in the following circumstances:

• With service providers who help us operate our website, manage communications, process payments, host systems, or support business operations
• With third parties when reasonably necessary to provide requested services, such as laboratories, specialists, pharmacies, travel documentation support providers, or technology vendors
• When required by law, court order, subpoena, or other legal process
• To protect the rights, safety, or property of HEAL Veterinary Hospital, our clients, our patients, or others
• As part of a business transition such as a sale, merger, or transfer of assets

5. Cookies and Website Technologies

Our website may use cookies, server logs, analytics tools, and similar technologies to help us understand website traffic, improve website performance, and enhance user experience. You can usually control cookies through your browser settings. Disabling cookies may affect certain website functions.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide requested services, to comply with legal obligations, to resolve disputes, and to enforce agreements.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review their policies before providing personal information.

9. Children’s Privacy

Our website is intended for pet owners and other adults seeking veterinary information and services. It is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information through our website, please contact us so we can review and delete it as appropriate.

10. Your Choices

You may contact us to request that we update or correct the personal information you have provided through the website. You may also ask questions about how your information is used. If you no longer wish to receive promotional communications from us, you may follow the unsubscribe instructions in those messages or contact us directly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any revised version will be posted on this page with an updated Effective Date. Your continued use of the website after changes are posted means you accept those updates.

12. Contact Us

If you have questions about this Privacy Policy or our website privacy practices, please contact:

HEAL Veterinary Hospital

25 Jay St

Brooklyn, NY 11201

(929) 359-9297

info@healdumbo.vet